Product-specific community question answering platforms can greatly help address the concerns of potential customers. However, the user-provided answers on such platforms often vary a lot in their qualities. Helpfulness votes from the community can indicate the overall quality of the answer, but they are often missing. Accurately predicting the helpfulness of an answer to a given question and thus identifying helpful answers is becoming a demanding need. Since the helpfulness of an answer depends on multiple perspectives instead of only topical relevance investigated in typical QA tasks, common answer selection algorithms are insufficient for tackling this task. In this paper, we propose the Review-guided Answer Helpfulness Prediction (RAHP) model that not only considers the interactions between QA pairs but also investigates the opinion coherence between the answer and crowds' opinions reflected in the reviews, which is another important factor to identify helpful answers. Moreover, we tackle the task of determining opinion coherence as a language inference problem and explore the utilization of pre-training strategy to transfer the textual inference knowledge obtained from a specifically designed trained network. Extensive experiments conducted on real-world data across seven product categories show that our proposed model achieves superior performance on the prediction task.
Community question answering (CQA) gains increasing popularity in both academy and industry recently. However, the redundancy and lengthiness issues of crowdsourced answers limit the performance of answer selection and lead to reading difficulties and misunderstandings for community users. To solve these problems, we tackle the tasks of answer selection and answer summary generation in CQA with a novel joint learning model. Specifically, we design a question-driven pointer-generator network, which exploits the correlation information between question-answer pairs to aid in attending the essential information when generating answer summaries. Meanwhile, we leverage the answer summaries to alleviate noise in original lengthy answers when ranking the relevancy degrees of question-answer pairs. In addition, we construct a new large-scale CQA corpus, WikiHowQA, which contains long answers for answer selection as well as reference summaries for answer summarization. The experimental results show that the joint learning method can effectively address the answer redundancy issue in CQA and achieves state-of-the-art results on both answer selection and text summarization tasks. Furthermore, the proposed model is shown to be of great transferring ability and applicability for resource-poor CQA tasks, which lack of reference answer summaries.
Supervised training of neural models to duplicate question detection in community Question Answering (cQA) requires large amounts of labeled question pairs, which are costly to obtain. To minimize this cost, recent works thus often used alternative methods, e.g., adversarial domain adaptation. In this work, we propose two novel methods: (1) the automatic generation of duplicate questions, and (2) weak supervision using the title and body of a question. We show that both can achieve improved performances even though they do not require any labeled data. We provide comprehensive comparisons of popular training strategies, which provides important insights on how to best train models in different scenarios. We show that our proposed approaches are more effective in many cases because they can utilize larger amounts of unlabeled data from cQA forums. Finally, we also show that our proposed approach for weak supervision with question title and body information is also an effective method to train cQA answer selection models without direct answer supervision.
Answer selection is an important research problem, with applications in many areas. Previous deep learning based approaches for the task mainly adopt the Compare-Aggregate architecture that performs word-level comparison followed by aggregation. In this work, we take a departure from the popular Compare-Aggregate architecture, and instead, propose a new gated self-attention memory network for the task. Combined with a simple transfer learning technique from a large-scale online corpus, our model outperforms previous methods by a large margin, achieving new state-of-the-art results on two standard answer selection datasets: TrecQA and WikiQA.
In this study, we propose a novel graph neural network called propagate-selector (PS), which propagates information over sentences to understand information that cannot be inferred when considering sentences in isolation. First, we design a graph structure in which each node represents an individual sentence, and some pairs of nodes are selectively connected based on the text structure. Then, we develop an iterative attentive aggregation and a skip-combine method in which a node interacts with its neighborhood nodes to accumulate the necessary information. To evaluate the performance of the proposed approaches, we conduct experiments with the standard HotpotQA dataset. The empirical results demonstrate the superiority of our proposed approach, which obtains the best performances, compared to the widely used answer-selection models that do not consider the intersentential relationship.
In this paper, we present a fast and strong neural approach for general purpose text matching applications. We explore what is sufficient to build a fast and well-performed text matching model and propose to keep three key features available for inter-sequence alignment: original point-wise features, previous aligned features, and contextual features while simplifying all the remaining components. We conduct experiments on four well-studied benchmark datasets across tasks of natural language inference, paraphrase identification and answer selection. The performance of our model is on par with the state-of-the-art on all datasets with much fewer parameters and the inference speed is at least 6 times faster compared with similarly performed ones.
Answer selection and knowledge base question answering (KBQA) are two important tasks of question answering (QA) systems. Existing methods solve these two tasks separately, which requires large number of repetitive work and neglects the rich correlation information between tasks. In this paper, we tackle answer selection and KBQA tasks simultaneously via multi-task learning (MTL), motivated by the following motivations. First, both answer selection and KBQA can be regarded as a ranking problem, with one at text-level while the other at knowledge-level. Second, these two tasks can benefit each other: answer selection can incorporate the external knowledge from knowledge base (KB), while KBQA can be improved by learning contextual information from answer selection. To fulfill the goal of jointly learning these two tasks, we propose a novel multi-task learning scheme that utilizes multi-view attention learned from various perspectives to enable these tasks to interact with each other as well as learn more comprehensive sentence representations. The experiments conducted on several real-world datasets demonstrate the effectiveness of the proposed method, and the performance of answer selection and KBQA is improved. Also, the multi-view attention scheme is proved to be effective in assembling attentive information from different representational perspectives.
Recurrent neural networks (RNNs) such as long short-term memory and gated recurrent units are pivotal building blocks across a broad spectrum of sequence modeling problems. This paper proposes a recurrently controlled recurrent network (RCRN) for expressive and powerful sequence encoding. More concretely, the key idea behind our approach is to learn the recurrent gating functions using recurrent networks. Our architecture is split into two components - a controller cell and a listener cell whereby the recurrent controller actively influences the compositionality of the listener cell. We conduct extensive experiments on a myriad of tasks in the NLP domain such as sentiment analysis (SST, IMDb, Amazon reviews, etc.), question classification (TREC), entailment classification (SNLI, SciTail), answer selection (WikiQA, TrecQA) and reading comprehension (NarrativeQA). Across all 26 datasets, our results demonstrate that RCRN not only consistently outperforms BiLSTMs but also stacked BiLSTMs, suggesting that our controller architecture might be a suitable replacement for the widely adopted stacked architecture.
We apply a general deep learning framework to address the non-factoid question answering task. Our approach does not rely on any linguistic tools and can be applied to different languages or domains. Various architectures are presented and compared. We create and release a QA corpus and setup a new QA task in the insurance domain. Experimental results demonstrate superior performance compared to the baseline methods and various technologies give further improvements. For this highly challenging task, the top-1 accuracy can reach up to 65.3% on a test set, which indicates a great potential for practical use.
This paper introduces the Ubuntu Dialogue Corpus, a dataset containing almost 1 million multi-turn dialogues, with a total of over 7 million utterances and 100 million words. This provides a unique resource for research into building dialogue managers based on neural language models that can make use of large amounts of unlabeled data. The dataset has both the multi-turn property of conversations in the Dialog State Tracking Challenge datasets, and the unstructured nature of interactions from microblog services such as Twitter. We also describe two neural learning architectures suitable for analyzing this dataset, and provide benchmark performance on the task of selecting the best next response.
How to model a pair of sentences is a critical issue in many NLP tasks such as answer selection (AS), paraphrase identification (PI) and textual entailment (TE). Most prior work (i) deals with one individual task by fine-tuning a specific system; (ii) models each sentence's representation separately, rarely considering the impact of the other sentence; or (iii) relies fully on manually designed, task-specific linguistic features. This work presents a general Attention Based Convolutional Neural Network (ABCNN) for modeling a pair of sentences. We make three contributions. (i) ABCNN can be applied to a wide variety of tasks that require modeling of sentence pairs. (ii) We propose three attention schemes that integrate mutual influence between sentences into CNN; thus, the representation of each sentence takes into consideration its counterpart. These interdependent sentence pair representations are more powerful than isolated sentence representations. (iii) ABCNN achieves state-of-the-art performance on AS, PI and TE tasks.
Recently, end-to-end memory networks have shown promising results on Question Answering task, which encode the past facts into an explicit memory and perform reasoning ability by making multiple computational steps on the memory. However, memory networks conduct the reasoning on sentence-level memory to output coarse semantic vectors and do not further take any attention mechanism to focus on words, which may lead to the model lose some detail information, especially when the answers are rare or unknown words. In this paper, we propose a novel Hierarchical Memory Networks, dubbed HMN. First, we encode the past facts into sentence-level memory and word-level memory respectively. Then, (k)-max pooling is exploited following reasoning module on the sentence-level memory to sample the (k) most relevant sentences to a question and feed these sentences into attention mechanism on the word-level memory to focus the words in the selected sentences. Finally, the prediction is jointly learned over the outputs of the sentence-level reasoning module and the word-level attention mechanism. The experimental results demonstrate that our approach successfully conducts answer selection on unknown words and achieves a better performance than memory networks.
Many NLP tasks including machine comprehension, answer selection and text entailment require the comparison between sequences. Matching the important units between sequences is a key to solve these problems. In this paper, we present a general "compare-aggregate" framework that performs word-level matching followed by aggregation using Convolutional Neural Networks. We particularly focus on the different comparison functions we can use to match two vectors. We use four different datasets to evaluate the model. We find that some simple comparison functions based on element-wise operations can work better than standard neural network and neural tensor network.
In this paper we study the problem of answering cloze-style questions over documents. Our model, the Gated-Attention (GA) Reader, integrates a multi-hop architecture with a novel attention mechanism, which is based on multiplicative interactions between the query embedding and the intermediate states of a recurrent neural network document reader. This enables the reader to build query-specific representations of tokens in the document for accurate answer selection. The GA Reader obtains state-of-the-art results on three benchmarks for this task--the CNN \& Daily Mail news stories and the Who Did What dataset. The effectiveness of multiplicative interaction is demonstrated by an ablation study, and by comparing to alternative compositional operators for implementing the gated-attention. The code is available at https://github.com/bdhingra/ga-reader.
Recent works using artificial neural networks based on distributed word representation greatly boost performance on various natural language processing tasks, especially the answer selection problem. Nevertheless, most of the previous works used deep learning methods (like LSTM-RNN, CNN, etc.) only to capture semantic representation of each sentence separately, without considering the interdependence between each other. In this paper, we propose a novel end-to-end learning framework which constitutes deep convolutional neural network based on multi-modal similarity metric learning (M$^2$S-Net) on pairwise tokens. The proposed model demonstrates its performance by surpassing previous state-of-the-art systems on the answer selection benchmark, i.e., TREC-QA dataset, in both MAP and MRR metrics.